Return and Refund Policy

1. Eligibility for Refunds

•  Refunds are only issued for defective or damaged items upon receipt.
• Refund requests must be submitted within 7 days of delivery.

               Non-Refundable Items:

• Used, altered, or installed hair products are not eligible for refunds.
• Customized orders and sale items are final and non-refundable.

          Refund Process:  Approved refunds will be processed within 7-10 business days after we receive the returned item.

              1. Eligibility for Returns:

• Items must be unused, unaltered, and in their original packaging (including tags).
• Returns must be initiated within 7 days of delivery.

              2.  Return Shipping:

• The customer is responsible for return shipping costs unless the item is defective or incorrect.
• A tracking number must be provided to ensure the return is received

                    3. Inspection Process:

• All returned items are subject to inspection before approval. 
• If the item does not meet return requirements, it will be sent back to the customer at their expense.